Privacy Policy

introduce

OLEEK is committed to protecting your personal information and complying with the General Data Protection Regulation (GDPR). This policy describes how we collect, use, store and disclose your personal information.

OLEEK is comprised of a group of related companies and subsidiaries. OLEEK Sales Limited is the primary data controller for the processing of personal data under this policy. OLEEK Sales Limited’s company number is 91410104326862989M and its registered address is : 03, 17th Floor, Building 2, Yinying Road West, Hanghai Road South, Guancheng District, Zhengzhou . OLEEK sells its products ( OLEEK Products) through a network of independent authorized dealers ( OLEEK Dealers) . OLEEK also works with approved financial partners to provide customers with financing solutions in relation to OLEEK Products ( OLEEK Financial Partners).

This policy applies to any personal information you provide through the OLEEK website (www.tt530.com ) or provided to OLEEK by an OLEEK dealer or OLEEK financial partner .

It is important that you read this Privacy Policy together with any other privacy policies that OLEEK may provide on specific occasions where we are collecting or processing your personal information so that you are fully aware of how and why we are using your personal information (for example, OLEEK ‘s e-Recruitment Privacy Policy, OLEEK Parts Online Privacy Policy, OLEEK Technical Publications Store and OLEEK LiveLink Terms and Conditions). This Policy supplements those other policies and is not intended to replace them.

 Why do we collect your personal information?

OLEEK collects your personal information to inform you about OLEEK products or services, to provide you with these products or services, to deal with any queries you may have, and to improve and develop these products or services in the future.

What personal information do we collect?

OLEEK collects the following types of personal information from you:

• First and Last Name
• e-mail
• telephone number
• Company Name
• address
• Details of the OLEEK products you are interested in

 

OLEEK products often use OLEEK Livelink, a telematics software that provides machine location, critical machine alerts, maintenance records, and other information about the functionality of your OLEEK product. OLEEK will process this information in accordance with the OLEEK LiveLink Privacy Policy.

 

cookie

For detailed information on the cookies we use and the purposes for which we use them, please see the OLEEK Cookie Policy.

 

How do we receive your personal information?

OLEEK receives your personal information:

• When you contact us directly or visit the OLEEK website (www.tt530.com ) to request an e-brochure or quotation for OLEEK products or services or to make general inquiries
• OLEEK may also receive such information from an OLEEK dealer (or from IT systems that OLEEK may provide to an OLEEK dealer) or an OLEEK finance partner when you contact that OLEEK dealer or OLEEK finance partner in connection with the purchase of an OLEEK product .

 

How do we use your personal information?

OLEEK uses your personal information to:

• To identify you when you contact us
• OLEEK products or services you request and to understand which OLEEK products may be of interest to you
• To contact you regarding your OLEEK product, answer your technical questions or general inquiries, or process warranty claims or product safety-related communications
• To improve OLEEK products or services and conduct customer surveys
• Resolve your complaints or issues regarding OLEEK products or services
• Send you marketing information about OLEEK products or services
• OLEEK events that may interest you

 

How can we contact you?

OLEEK and its third party service providers (e.g. marketing fulfillment agencies), OLEEK dealers and OLEEK financial partners may contact you by post, telephone, email and/or text message unless you have told us not to do so or have registered for a telephone or mailing preference service.

 

To whom do we provide this personal information?

OLEEK will provide your personal information to the following parties:

• OLEEK Group and related OLEEK dealers (if you are purchasing or interested in purchasing OLEEK products or services, or in order to obtain service support related to your OLEEK products)
• Please contact the relevant OLEEK Financial Partner if you are purchasing or interested in purchasing its products or services.
• Service providers who provide services on our behalf, such as marketing fulfilment agencies or IT service providers

 

 

Where we store your information

All personal information we have about you is stored on secure servers operated by OLEEK or its third-party service providers. These third-party service providers have access to your personal information to perform their functions, but are not allowed to use it for other purposes. OLEEK ensures that these third-party service providers only process your personal data in accordance with this Policy and applicable data protection legislation.

 

Data Transfer

OLEEK offices in countries outside the European Economic Area (EEA) or may be processed by OLEEK’s third-party service providers located or operating outside the EEA . OLEEK will take appropriate safeguards to ensure that your personal data is treated securely and in accordance with data protection legislation relevant to the transfer or processing of your personal data outside the EEA.

 

Data Retention

Your personal information will be stored indefinitely in OLEEK ‘s customer relationship management system to manage our relationship with you. OLEEK will periodically perform data cleansing on this information to ensure it is up to date and accurate.

 

Your rights

regarding your personal information processed by OLEEK :

• Access – You can request access to your personal information and further details about how OLEEK processes your personal information
• Objection – You have the right to object to us processing your personal information for direct marketing purposes or where the processing is not necessary for the legitimate interests pursued by OLEEK or a third party
• Correction – You can request that any inaccurate personal information be corrected
• Erasure – You can request the erasure of any personal data, as long as the processing is not necessary for the legitimate interests pursued by OLEEK or a third party

 

You have the right to withdraw your consent to receive marketing information from OLEEK and/or to modify the delivery methods we use at any time. To manage your rights and delivery preferences, please follow the instructions in our marketing communications, enquiry forms, or write to us:

Mailing address: Customer First, OLEEK Sales Limited, OLEEK Company Address: No. 03, 17th Floor, Building 2, South of Hanghai Road and West of Yinying Road, Guancheng District, Zhengzhou City .

Email : yiwujiu159@gmail.com

You may also exercise any of these rights at any time by contacting us using the contact details provided below.

If you are concerned or have questions about how OLEEK processes your personal data, please contact us and we will do our best to help you.

Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority) by contacting yiwujiu159@gmail.com .

 

Changes to the Privacy Policy

OLEEK reserves the right to modify this Privacy Policy or any part thereof at any time. Please check our Privacy Policy frequently for any updates or changes.

 

Contact Details

Questions, comments and requests regarding this Privacy Policy should be addressed to Director, Global Marketing and Brand, OLEEK Sales Limited, OLEEK Company address: No. 03, 17th Floor, Building 2, South of Hanghai Road and West of Yinying Road, Guancheng District, Zhengzhou City.